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Customer Care

Customer Care

 

 

At Stratstone we believe the key to great customer care is about employing the right people and striving to achieve high levels of customer satisfaction.

 

Saying thank you can really brighten someone's day.  Here are just a few of the compliments we've received recently.  We'd love to hear more, so please share your stories with us via the Provide Feedback Form. 

 

To view an individual dealership customer rating for sales or service search our dealer directory for your preferred location.

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MINI

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Harley-Davidson

Triumph

 

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Stratstone customer experience

At Stratstone we aim to deliver an outstanding customer experience at each and every dealership you visit.

 

We welcome your feedback, please let us know.

 

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Sales Testimonials

Great sales team, I was treated very well and I'm real happy with bike. Top quality, martin showed me all around and introduced me to all departments and employees, I will tell all my mates. I will be back,  same as arnie.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Birmingham 13 May 2013

 

Have now had two dealings with Stratstone and both have been brilliant other Harley dealers could take a leaf out of your book service and communications is excellent just need to be closer! 200 mile round trip worth it though.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton 3 May 2013

 

All of the staff were friendly and helpful.I enjoyed every minute that i was in the showroom.It makes you want to go back and buy more! Great service, keep it up!

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Stoke 11 April 2013

 

Dave and Dean were extremely friendly, organised everything for me and it was just quality all round. I could not say that I have dealt with a friendlier sales team.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton 3 April 2013

 

Excellent service provided by everyone at Stoke Harley, thanks

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Stoke 23 March 2013

 

Much nicer than other Harley dealerships, as they made to feel welcome.  I was under no pressure and nothing was too much trouble to any of the staff from front of store to parts and after sales. Thank you.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Stoke 20 March 2013

 

Sales executive and team are more than helpful in helping me get a new Harley, highly recommended.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton 15 March 2013

 

Very helpful great service always took my phone calls, excellent delivery service if you are a serious buyer they will give you a deal. I was offered more for my bike else were but I felt the package over all was far better.

The bike was priced well compared to the other Harleys I was looking at but most importantly the Harley looked great when it turned up, Stratstone Harley-Davidson gets 5 stars.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Stoke 6 March 2013

 

Mark was very good at giving me all the info I required about the bike I wished to buy. He made the whole experience a very enjoyable time.
I also liked the fact that I was allowed to take my time and visit the site as many times as I liked. I would recommend the dealership to any body wishing to buy a bike.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Birmingham 4 March 2013

 

I would like to pass on a huge thank you to Martin from the Wolverhampton Harley branch. He has gone above and beyond the call of duty. He was informative, professional and even dropped the bike back to me in his own time. This man is an asset to your business. Definitely a happy customer! Thank you Martin

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton 27 February 2013

 

From the moment myself and my partner walked into the showroom we were greeted in a warm and friendly manner and with a genuine approach. The whole experience has been faultless.

 

We have been kept informed and up to date with every step of the buying process, communication has been excellent. All of the staff have shown passion and interest and an oustanding friendliness. Its been a pleasure and would strongly recommend to anyone wishing to purchase a bike. A huge thank you to all the staff.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton 16 February 2013

  
 

The staff were very helpful and informative and I couldn't be more pleased with my purchase.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton 5 February 2013

 

Great service from the moment I walked in to the delivery of my bike. Mark the salesman was very helpful and kept me well informed of the progress through to the purchase. I liked Stratstone's pricing policy very fair, would I buy another from your dealership: Yes I would.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Birmingham 2 February 2013

 

It was a pleasure to make a deal with you. I strongly recommend seller David Price hi was very polite and patient. Full professional.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton 21 January 2013

 

Buying the bike was a really positive experience, all staff were very pleasant, especially Paul Alcock.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Stoke

12 January 2013


 

I found all of the staff in Birmingham friendly and helpful. They answered all of my questions quickly and truthfully. They made me feel very welcome. I cannot find any fault with the way my purchase was handled.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Birmingham 10 January 2013

 

Very courteous without being pushy. Always willing to explain or answer questions.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton 11 December 2012

 

I will be collecting my bike in April 2013, as I am at present living in Australia. I enquired about this bike as it is exactly what I am looking for, and was given help and advice from Mark Ellis regarding my requirements.

 

I am more than happy with the deal, and appreciate yourselves storing bike until my return. Thanks

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Birmingham 4 December 2012

 

All the staff I dealt with were friendly, helpful and professional. Parting with a large sum of money can be traumatic and does not come easily but on this occasion it was a pleasure.

 

The Fat Boy was really well prepared and I could not be more pleased with it. The fact that I would deal with Stratstone Harley again says it all. Thanks guys.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Stoke 29 November 2012

 

I've just brought my Dyna Street Glide very happy special mention to tony and janis got all my parts and extras well done.

 

Customer Testimonial by Survey
Stratsone Harley-Davidson Birmingham

26 November 2012


 

Excellent service, staff very helpful and could not have done any more. One very satisfied customer.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton  20 November 2012

 

First rate service from Mick in sales, also Tony in parts not very often you find some one that knows all about the product.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Birmingham 7 November 2012

 

Buying my new Harley from Stratstone Wolverhampton was a brilliant experience. The sales team were superb, especially Dean Smitherman, nothing was any trouble at all I felt like I was joining a new family after I was introduced to all the team.

 

I will definitely be buying another motorcycle from there. And have already started to use the parts section buying bits for my bike. I would highly recommend Stratstone Wolverhampton to anyone thinking of buying a motorbike.

 

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton 2 November 2012

 

Great service very pleased with the Fat Bob. Ordered spare key set and owner’s manual without requesting as there was only 1 key with the bike. Delivered on time by very friendly driver. A pleasure to buy from your team. Many thanks.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Stoke 18 October 2012

 

Enjoyed my test ride and felt relaxed with every one. The staff was friendly and made me feel at home, plus no pressure sales pitch.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Birmingham 17 October 2012

 

Excellent quality of service so much so it is well worth the 270 mile round trip to buy my next bike. I am over the moon with my Fat Bob, so much so it's unlikely I will want to change it, so it looks like I will have to buy a second bike from you. When ready!

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton 13 October 2012

 

Very helpful and a very good service.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Stoke 5 October 2012

 

Mick king was really good, the buying experience was great.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Birmingham   27 September 2012

 

I was really pleased with the deal I made with Wayne from Stratstone Harley-Davidson. He was a great person to deal with and explained the process very well so that everything went smoothly. I would not hesitate recommending him and Stratstone to anyone.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Birmingham 20 September 2012

 

The staff at Stratstone were all very professional and made my transaction extremely smooth and hassle free, at no time did I feel pressured to buy which was very refreshing.

 

The bike was presented in first class order, all in all the type of retail experience one would expect of a company with the enviable reputation of Stratstone. Well Done.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Stoke 6 September 2012

 

 Dealer went above and beyond. Many thanks

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Birmingham 27 August 2012

 

From our point of view, as customers, a good experience. The staff we dealt with displayed a willingness to answer our questions with grace and patience - which is something I guess we could all do with seeing more of.

 

Every request was met with a minimum of fuss, exceptional attention to detail - given that some of those details were fairly exceptional. If "under promise and over deliver" was the maximum here; then this team is a success story.

 

Thanks especially to Dean - who simply made the deal happen and everyone at Wolverhampton H-D for giving us exactly what we wanted. By the way, the bike is great and we will be back soon.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton 20 August 2012

 

All the staff at Stratstone H-D were friendly and knowledgeable. As customers, we felt welcome and confident to make enquiries. Either just browsing or potential purchasers, we were not pressured and were given time and space to have a good look around. We bought a great bike. Thank you all. We look forward to seeing you again soon.

 

Customer Testimonial by Survey

Stratstone Harley-Davidson Wolverhampton

18 August 2012


 

I found the service I received at the Harley Davidson shop excellent. They were all friendly, informative and patient with me. Also the bike was delivered exactly when they said it would be and I had a call from them the following day to make sure that the delivery all went well and that I was happy with everything.

 

So I will definitely continue to use Stratstone and share my experience shopping with them with other people I know.

 

Customer Testimonial by Survey

Stratstone Harley-Davidson Wolverhampton

6 August 2012


 

Its the first time I have been to a Harley-Davidson dealership and the staff were very knowledgable and helpful. I would particularly like to thank Mike King for his help.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Birmingham 26 July 2012

 

My fourth bike from this dealership and every time has been a pleasure. The whole team are friendly, knowledgeable and a delight to deal with.

 

My Harley "Fat Bob" is great and nothing has been too much trouble! So thank you all and keep up the good work!

 

Customer Testimonial by Email

Stratstone Harley-Davidson Wolverhampton

16 July 2012


 

Tim and Wayne were extremely friendly and helpful, making the purchasing experience a good one, despite the delay in sorting out the finance (it was a bank holiday, after all!).

 

Tim rang us later in the week, as promised, to find out how Julia was getting with her new bike. Thanks guys - well done on a good job!

 

Customer Testimonial by Survey

Stratstone Harley-Davidson Wolverhampton

11 June 2012


 

First class service from initial contact with Stratstone - made contact on behalf of my husband who was working away from home at the time; spoke to Tim - couldn't have been more helpful, gave me all the info I needed ...right down to telling me travel lodge accommodation for when we came down to collect the bike - now that's what I call doing a bit extra!!

 

My husband contacted him a few days later with several questions re bike we we're keen on and once again he was spot on ... after doing all the "dealings" over the telephone, we travelled down the 290 miles from our home and met with Tim and a couple of the Stratstone guys - very welcoming and friendly!

 

A couple of days later Tim called to see how we were getting on with our "new addition" - Stratstone, Wolverhampton certainly provided a welcoming, friendly and professional services but special credit goes to Tim for first class service - we felt he got us the "best deal", didn't rush us/no pressure at any time, and couldn't have been more helpful, certainly a credit to Stratstone!! Many thanks and good wishes!!

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton   9 June 2012

 

I found the staff very friendly and polite and the shop was very easy to find and safe to get into. The goods on display were very well laid out and tidy, tea was also welcomed after a long journey. Many thanks.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Birmingham 5 June 2012

 

All the staff at Stratstone Harley-Davidson Stoke were extremely friendly and helpful. Paul Alcock the guy who actually dealt with me from start to finish was very professional and helpful throughout.

 

I would definitely recommend Stratstone Harley-Davidson Stoke to anyone thinking of buying a Harley.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Stoke 3 June 2012

 

Very helpful, friendly and made it a pleasure to get the bike. Very easy going and no pressure or hard sell on trying to upsell anything. Everything was clearly explained and left to make own decision. very happy. Big thanks to Dean and Richard

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton 26 May 2012

 

Overall I was very pleased with the service provided by all the staff I dealt with, I consider that I received a quality professional service from knowledgable staff. Based on my experience I will definitely return to Birmingham HD when i'm looking for my next bike.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Birmingham 23 May 2012

 

 I only made a general enquiry with Mick and came away with a Dynaglide!

 

 
Stratstone Harley-Davidson Birmingham 5 May 2012

 

Tim Scott and his colleagues were helpful, polite, and were not pushy. I had no problems with the test rides on two bikes.

 

They kept me informed of the progress on delivery, explained all the options and worked with me to conclude the purchase.

 

Customer Testimonial by Survey
Stratstone Harley-Davidson Wolverhampton 29 April 2012

 

I called at your Hanley branch last Saturday to look at sportsters and was greeted by a chap named Paul Alcock after a chat I was shown a custom bike which suited my style and a deal was agreed in principle. I was offered a go and think about it and a hold was put on the bike. After deliberation and work commitments I had to inform him that at this time this was not for me.

 

I should just like to say that Paul went out of his way to make sure this was the right one for me. It was refreshing to deal with a biker who knows bikes and not just a salesman with the normal Harley dealers’ mentality and attitude. This chap is an asset to your company and his knowledge and enthusiasm should be noted. I shall definitely recommend this dealership to others (tell them to ask for Paul) Thanks.

 

Customer Testimonial by Email
Stratstone Harley-Davidson Stoke 7 April 2012

 

Great service, Dean is great at making you feel relaxed nothing was too much trouble with a no pressure attitude. This is a company that wants customers to enjoy the experience and come back happy.

 

     Customer Testimonial by Survey    

Stratstone Harley-Davidson Wolverhampton

6 April 2012

 

Really happy with the service provided, helpful and informed staff made buying a real pleasure.

 

Customer Testimonial by Survey

Stratstone Harley-Davidson Birmingham

20 March 2012


 

As a first time Harley buyer, I was impressed in general with the experience at your dealership. I do however have to say I was particularly impressed with the sales person Barrie Mclean who went out of his way to make my first time (and not my last) an enjoyable one.

 

Congratulations to all the staff at your Birmingham dealership.

 

Customer Testimonial by Survey

Stratstone Harley-Davidson Birmingham

20 March 2012 


 

I have recently bought my first Harley-Davidson sportster from Wolverhampton HD, I travelled down from Aberdeen for the bike and the service I received was second to none. The staff made me feel welcome and treated me like a friend rather than just a customer!

 

I would 100% recommend the company for return business! Thanks very much to all the staff, keep up the good work!!

 

Customer Testimonial by Survey

Stratstone Harley-Davidson Wolverhampton

14 March 2012


 

Very helpful no issues and love my bike. Thank you.

 

Customer Testimonial by Survey

Stratstone Harley-Davidson Birmingham

29 February 2012


 

I will be a regular visitor to Stratstone. All the staff are very well informed and helpful. It has been a great experience buying my first Harley and I have been made to feel part of something very special. Many thanks to the team.

 

Customer Testimonial by Survey

Stratstone Harley-Davidson Birmingham

26 February 2012


 

I have nothing but praise for all of the staff at Stratstone HD Wolverhampton. I had visited a Ducati dealership and a multi-franchise dealer previously, at HD Wolverhampton the whole atmosphere and genuine helpfulness of all of the staff was immediately on a much higher level.

 

From the main salesman I dealt with, Tim to all of the other sales staff (I also purchased items from the apparel section) I was treated extremely well.

 

Customer Testimonial by Survey

Stratstone Harley-Davidson Wolverhampton

13 February 2012 


 

 

 

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