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Phil Kneller was extremely helpful and genuinely enthusiastic
about the car.
Faultless transaction 10 out of 10!
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Stratstone Aston Martin Wilmslow
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14 April 2013
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Stefan is a great man and looked after me 100% and was very
patient with my son and future son in-law.
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Stratstone Aston Martin Hagley
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4 April 2013
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Extremely happy with the car and the overall experience. Very
professional service offered by Iain Randall of Stratstone
Derby.
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Stratstone Aston Martin Derby
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3 April 2013
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Phil Kneller who was the Stratsone Sales Executive who handled
my order has been exceptional and provided outstanding customer
service throughout the whole process. I am now the very proud owner
of a unique and highly personalised Aston Martin Vanquish with
design input from Q at Aston Martin.
Many thanks Phil
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Stratstone Aston Martin Wilmslow
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1 April 2013
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My whole experience from just stepping into and looking around
the Wilmslow showrooms to collecting my DB9 on Thursday 21/03/2013
was professional, enthusiastic, knowledgable and in some parts more
than I could have wished for i.e. two test drives, pro. drive
experience and I hope, a visit to the Aston Martin Factory sometime
later this year.
I look forward to have a continued professional relationship
with the Wilmslow showroom staff. especially Philip Kneller who
proved himself to be everything you would expect, and more, in a
modern car salesman.
Thank you.
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Stratstone Aston Martin Wilmslow
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27 March 2013
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Absolutely spot on service from Sacha and Ian at Hagley Aston
Martin from road test to sale,they are fantastic guys and a true
credit to your company and the Aston Martin brand.
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Stratstone Aston Martin Hagley
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26 March 2013
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What a great bunch of people! Helpful and very pleasant
purchasing experience and I would recommend them any time and in
fact have done so.
Other Stratstone dealers should take note!
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Stratstone Aston Martin Derby
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22 March 2013
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The guys at Aston Martin in Amersham where very helpful and
accommodating. They have helped me find my dream car and eveeytime
I get in it I have a huge smile on my face. They delivered the car
to me which was very helpful, cheers lads!!!
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Stratstone Aston Martin Amersham
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11 March 2013
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Having dealt with Volkswagen directly I was left somewhat
unimpressed. I was therefore unsure what sort of service I would
receive from Stratstone as the vehicle being sold was not in the
same category as the normal type from this site.
I must say I was only left with good things to say. Gareth was
welcoming, friendly and helpful. He made no distinction from me in
my jeans and trainers to some of his other clients who I can only
assume ooze wealth from their very cores.
Although I do not feel the need to advertise it, I am in a
position to purchase further vehicles in the future. Therefore,
when I decide to buy my fun sports car, I will definitely be paying
Stratstone and Gareth a visit.
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Stratstone Aston Martin Cardiff
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21 February 2013
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Samantha Ferguson went well over the extra mile and
provided superb service. She is also a knowledgable and beautiful
woman and a total asset to your organisation.
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Stratstone Aston Martin Wilmslow
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13 February 2013
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As with my previous purchase, the whole purchase experience was
made easier by Nigel Bowen-Esley, the sales executive who dealt
with me.
He guided me through the process efficiently and went beyond the
call of duty to deliver paperwork, etc, to home.
The quality of the product speaks for itself, but a major factor
in buying the car was Nigel. Put simply, the service levels were
head and shoulders above the competition. For example, Porsche did
not even come close.
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Stratstone Aston Martin Western Avenue
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13 February 2013
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I am writing to you to express my satisfaction
with the service I have received from one of your Sales Executives,
Malcolm Christie.
Let me start by saying I am quite particular
when it comes to cars and I am no easy customer. I generally want
things to be right when it comes to cars and any car I purchase has
to be "the right car".
Having seen an advert for a Porsche Cayman S
at your Aston Martin dealership in Houghton-le-Spring I arranged to
view the car. Malcolm was a gentleman with the sale and with my
family upon arrival. He explained all the services you offer and we
proceeded to strike a deal. Unfortunately, the price offered for my
trade in was not ideal and I unfortunately left the dealership.
Malcolm understood my frustration and "chased the deal" coming back
to me within the afternoon. His determination made me feel valued
as a customer and we subsequently came to a mutual agreement.
Malcolm has kept me up to date throughout the
purchase and was always just a phone call away if I had any
queries. I had a private number plate to be assigned to the car and
he even went out of his way to come to my house and collect the
certificate so this could be fitted to the car.
On collection of the car, Malcolm had arranged
to resolve a number of teething issues including a chipped alloy
wheel and some scratches. All were completed and rectified
satisfactorily. The handover day didn't really go to plan. The card
machine failed and the car mats were missing from the car. Malcolm
dealt with these problems very professionally. The
card machine issue was soon rectified and he
reassured me that he would find the mats or arrange for a new set
to be provided.
This evening Malcolm has again gone "the extra
mile" to achieve customer satisfaction. Having received the car
mats he has personally delivered them to my home. He has even
provided me with the original number plates should I wish to
transfer my private registration.
Malcolm has truly been a credit to your
organisation and I wish him every success in the future.
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Stratstone Aston Martin Tyne & Wear
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30 January 2013
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Thank you very much for arranging the factory
visit for us at the Aston Martin factory last week. We all very
much enjoyed it and found it fascinating, informative and very
interesting. I will never look at my Aston in the same way again,
now I see all the work that goes into making it! And we were lucky
and the weather was very good. It was a very impressive factory –
and did not look like a factory at all!
Thank you very much again and for all your
communication and attention to detail, in making all the
arrangements for us – it was very much appreciated.
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Stratstone Aston Martin Amersham
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14 January 2013
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The service I received from Wilmslow Aston Martin was
exemplary. I cannot fault the care and attention to detail
over all the details when buying my new Rapide from them. I
have now purchased a few cars from Wilmslow (as well as other
Stratstone dealerships - this is my fifth Aston in all) - I have to
say the experience and service from Wilmslow has been the most
complete and professional of all. The team there seem to work
very well together and provide the customer with the very best
service. As a customer I felt very well looked after and
special. I generally do not hand out praise when purchasing from
sales organisations but I do feel on this occasion that praise is
due for all of the team I had contact with from Guy Jenner, to Phil
Cole, to Samantha Ferguson through to Tom the valet. Thank you.
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Stratstone Aston Martin Wilmslow
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24 December 2012
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Fast friendly service from Sam and the team. From filling
out the enquiry form on the net to taking delivery of my first
Aston last weekend. Sam was a delight to deal with. The whole
process went smoothly and the car is exactly as described,
beautiful.
Collection was easy, Sam spent plenty of time with me and the
car showing me my way around all the controls and I felt there was
genuine interest in me as a person not just a customer.
Thanks again.
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Stratstone Aston Martin Wilmslow
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18 December 2012
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Paul Dunk organised a deal with us on a used Infiniti while we
were still at home in Shetland. When we arrived in Derby the car
was ready and all the paperwork complete, except for the private
plates which had been delayed by DVLA and you had no control over
that. The vehicle was in the condition that had been indicated and
we were treated correctly while negotiating so I am very happy with
the purchase we made and have enjoyed the journey back to the north
tip of Scotland. Thank you for your friendly and efficient service
and we are delighted with the car you sold us.
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Stratstone Aston Martin Derby
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11 December 2012
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The car, a pre owned Vantage is absolutely superb. Quinten
assured us having paid a holding deposit for the car unseen that if
there was anything we were not happy with it would be dealt with.
Having agreed to purchase the car subjects a couple of small body
work issues being dealt with Stratstone , Amersham could not have
been more accommodating. They agreed to the work being done at our
local Aston Martin dealership rather than insisting that we brought
the car back to Amersham and we appreciated this as it saves us
travelling over 100 miles each way.
On the way home we became aware of a continuous squeak and
Quinten authorised for a belt and pulley to be changed without any
fuss.
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Stratstone Aston Martin Amersham
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10 December 2012
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Stratstone Aston Martin (London) brought the car down to Swansea
for me to test drive which saved myself going to London. The test
driver was very helpful, courteous and friendly. I guess we spent a
good hour or so test driving a variety of road services, town
country and motorway for me to assess the suitability of the
car for my driving applications and understandable on the mistakes
i made from driving an auto. Discovery to a gear shift sport car.
On purchase of the car, the test driver brought the car back down
to Swansea and again was extremely pleasant and easy to chat to -
in fact he probably sold the car to me!
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Stratstone Aston Martin Western Avenue
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7 December 2012
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Samantha Ferguson was the sales specialist that dealt with my
purchase. She spent a full half day dealing with questions, giving
information and facilitating a test drive. The treatment I received
reflected exactly what the Aston Martin brand stands for. Well
done.
On pick up, the previously owned car had been prepared
beautifully. It was as new.
The whole purchase experience was one of pleasure.
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Stratstone Aston Martin Wilmslow
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1 December 2012
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