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Customer Care

Customer Care

 

 

At Stratstone we believe the key to great customer care is about employing the right people and striving to achieve high levels of customer satisfaction.

 

Saying thank you can really brighten someone's day.  Here are just a few of the compliments we've received recently.  We'd love to hear more, so please share your stories with us via the Provide Feedback Form. 

 

To view an individual dealership customer rating for sales or service search our dealer directory for your preferred location.

Aston Martin

BMW

Ferrari

Honda

Jaguar

Land Rover

Lotus

Maserati

Mercedes-Benz

MINI

smart

 

Harley-Davidson

Triumph

 

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Stratstone customer experience

At Stratstone we aim to deliver an outstanding customer experience at each and every dealership you visit.

 

We welcome your feedback, please let us know.

 

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View Sales TestimonialsView Service Testimonials

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Sales Testimonials

Phil Kneller was extremely helpful and genuinely enthusiastic about the car.

 

Faultless transaction 10 out of 10!

 

 

Customer Testimonial by Survey

Stratstone Aston Martin Wilmslow

14 April 2013


 

Stefan is a great man and looked after me 100% and was very patient with my son and future son in-law.

 

 

Customer Testimonial by Survey

Stratstone Aston Martin Hagley

4 April 2013


 

Extremely happy with the car and the overall experience. Very professional service offered by Iain Randall of Stratstone Derby.

 

 

Customer Testimonial by Survey

Stratstone Aston Martin Derby

3 April 2013


 

Phil Kneller who was the Stratsone Sales Executive who handled my order has been exceptional and provided outstanding customer service throughout the whole process. I am now the very proud owner of a unique and highly personalised Aston Martin Vanquish with design input from Q at Aston Martin.

 

Many thanks Phil

 

 

Customer Testimonial by Survey

Stratstone Aston Martin Wilmslow

1 April 2013


 

My whole experience from just stepping into and looking around the Wilmslow showrooms to collecting my DB9 on Thursday 21/03/2013 was professional, enthusiastic, knowledgable and in some parts more than I could have wished for i.e. two test drives, pro. drive experience and I hope, a visit to the Aston Martin Factory sometime later this year.

 

I look forward to have a continued professional relationship with the Wilmslow showroom staff. especially Philip Kneller who proved himself to be everything you would expect, and more, in a modern car salesman.

 

Thank you.


 

Customer Testimonial by Survey

Stratstone Aston Martin Wilmslow

27 March 2013


 

Absolutely spot on service from Sacha and Ian at Hagley Aston Martin from road test to sale,they are fantastic guys and a true credit to your company and the Aston Martin brand.

 

 

Customer Testimonial by Survey

Stratstone Aston Martin Hagley

26 March 2013


 

What a great bunch of people! Helpful and very pleasant purchasing experience and I would recommend them any time and in fact have done so.

 

Other Stratstone dealers should take note!

 

 

Customer Testimonial by Survey

Stratstone Aston Martin Derby

22 March 2013


 

The guys at Aston Martin in Amersham where very helpful and accommodating. They have helped me find my dream car and eveeytime I get in it I have a huge smile on my face. They delivered the car to me which was very helpful, cheers lads!!!

 

 

Customer Testimonial by Survey

Stratstone Aston Martin Amersham

11 March 2013


 

Having dealt with Volkswagen directly I was left somewhat unimpressed. I was therefore unsure what sort of service I would receive from Stratstone as the vehicle being sold was not in the same category as the normal type from this site.

 

I must say I was only left with good things to say. Gareth was welcoming, friendly and helpful. He made no distinction from me in my jeans and trainers to some of his other clients who I can only assume ooze wealth from their very cores.

 

Although I do not feel the need to advertise it, I am in a position to purchase further vehicles in the future. Therefore, when I decide to buy my fun sports car, I will definitely be paying Stratstone and Gareth a visit.

 

 

Customer Testimonial by Survey

Stratstone Aston Martin Cardiff

21 February 2013


 

Samantha Ferguson went well over the extra mile and provided superb service. She is also a knowledgable and beautiful woman and a total asset to your organisation.

 

 

Customer Testimonial by Survey

Stratstone Aston Martin Wilmslow

13 February 2013


 

As with my previous purchase, the whole purchase experience was made easier by Nigel Bowen-Esley, the sales executive who dealt with me.

 

He guided me through the process efficiently and went beyond the call of duty to deliver paperwork, etc, to home.

 

The quality of the product speaks for itself, but a major factor in buying the car was Nigel. Put simply, the service levels were head and shoulders above the competition. For example, Porsche did not even come close.

 

 

Customer Testimonial by Survey

Stratstone Aston Martin Western Avenue

13 February 2013


 

I am writing to you to express my satisfaction with the service I have received from one of your Sales Executives, Malcolm Christie.

 

Let me start by saying I am quite particular when it comes to cars and I am no easy customer. I generally want things to be right when it comes to cars and any car I purchase has to be "the right car".

 

Having seen an advert for a Porsche Cayman S at your Aston Martin dealership in Houghton-le-Spring I arranged to view the car. Malcolm was a gentleman with the sale and with my family upon arrival. He explained all the services you offer and we proceeded to strike a deal. Unfortunately, the price offered for my trade in was not ideal and I unfortunately left the dealership. Malcolm understood my frustration and "chased the deal" coming back to me within the afternoon. His determination made me feel valued as a customer and we subsequently came to a mutual agreement.

 

Malcolm has kept me up to date throughout the purchase and was always just a phone call away if I had any queries. I had a private number plate to be assigned to the car and he even went out of his way to come to my house and collect the certificate so this could be fitted to the car.

 

On collection of the car, Malcolm had arranged to resolve a number of teething issues including a chipped alloy wheel and some scratches. All were completed and rectified satisfactorily. The handover day didn't really go to plan. The card machine failed and the car mats were missing from the car. Malcolm dealt with these problems very professionally. The card machine issue was soon rectified and he reassured me that he would find the mats or arrange for a new set to be provided.

 

This evening Malcolm has again gone "the extra mile" to achieve customer satisfaction. Having received the car mats he has personally delivered them to my home. He has even provided me with the original number plates should I wish to transfer my private registration.

 

Malcolm has truly been a credit to your organisation and I wish him every success in the future.

 

 

Customer Testimonial by Email

Stratstone Aston Martin Tyne & Wear

30 January 2013


 

Thank you very much for arranging the factory visit for us at the Aston Martin factory last week. We all very much enjoyed it and found it fascinating, informative and very interesting. I will never look at my Aston in the same way again, now I see all the work that goes into making it! And we were lucky and the weather was very good. It was a very impressive factory – and did not look like a factory at all!

 

Thank you very much again and for all your communication and attention to detail, in making all the arrangements for us – it was very much appreciated.

 

 

Customer Testimonial by Email

Stratstone Aston Martin Amersham

14 January 2013


 

The service I received from Wilmslow Aston Martin was exemplary.  I cannot fault the care and attention to detail over all the details when buying my new Rapide from them.  I have now purchased a few cars from Wilmslow (as well as other Stratstone dealerships - this is my fifth Aston in all) - I have to say the experience and service from Wilmslow has been the most complete and professional of all.  The team there seem to work very well together and provide the customer with the very best service.  As a customer I felt very well looked after and special. I generally do not hand out praise when purchasing from sales organisations but I do feel on this occasion that praise is due for all of the team I had contact with from Guy Jenner, to Phil Cole, to Samantha Ferguson through to Tom the valet. Thank you.

 

 

Customer Testimonial by Survey

Stratstone Aston Martin Wilmslow

24 December 2012


 

Fast friendly service from Sam and the team.  From filling out the enquiry form on the net to taking delivery of my first Aston last weekend. Sam was a delight to deal with.  The whole process went smoothly and the car is exactly as described, beautiful.

 

Collection was easy, Sam spent plenty of time with me and the car showing me my way around all the controls and I felt there was genuine interest in me as a person not just a customer.

 

Thanks again.

 

Customer Testimonial by Survey

Stratstone Aston Martin Wilmslow

18 December 2012


 

Paul Dunk organised a deal with us on a used Infiniti while we were still at home in Shetland. When we arrived in Derby the car was ready and all the paperwork complete, except for the private plates which had been delayed by DVLA and you had no control over that. The vehicle was in the condition that had been indicated and we were treated correctly while negotiating so I am very happy with the purchase we made and have enjoyed the journey back to the north tip of Scotland. Thank you for your friendly and efficient service and we are delighted with the car you sold us.


 

Customer Testimonial by Survey

Stratstone Aston Martin Derby

11 December 2012


 

The car, a pre owned Vantage is absolutely superb. Quinten assured us having paid a holding deposit for the car unseen that if there was anything we were not happy with it would be dealt with. Having agreed to purchase the car subjects a couple of small body work issues being dealt with Stratstone , Amersham could not have been more accommodating. They agreed to the work being done at our local Aston Martin dealership rather than insisting that we brought the car back to Amersham and we appreciated this as it saves us travelling over 100 miles each way.

On the way home we became aware of a continuous squeak and Quinten authorised for a belt and pulley to be changed without any fuss.

 

 

Customer Testimonial by Survey

Stratstone Aston Martin Amersham

10 December 2012


 

Stratstone Aston Martin (London) brought the car down to Swansea for me to test drive which saved myself going to London. The test driver was very helpful, courteous and friendly. I guess we spent a good hour or so test driving a variety of road services, town country  and motorway for me to assess the suitability of the car for my driving applications and understandable on the mistakes i made from driving an auto. Discovery to a gear shift sport car. On purchase of the car, the test driver brought the car back down to Swansea and again was extremely pleasant and easy to chat to - in fact he probably sold the car to me!

 

 

Customer Testimonial by Survey

Stratstone Aston Martin Western Avenue

7 December 2012


 

Samantha Ferguson was the sales specialist that dealt with my purchase. She spent a full half day dealing with questions, giving information and facilitating a test drive. The treatment I received reflected exactly what the Aston Martin brand stands for. Well done.

 

On pick up, the previously owned car had been prepared beautifully. It was as new.
The whole purchase experience was one of pleasure. 

 

 

Stratstone Aston Martin Wilmslow

1 December 2012


 

 

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