Customer Concern

SB_Concern

Not Completely Satisified?

Customer Care

If you feel that we haven't met your expectations, we'd like to know so we can put things right for you.

We pride ourselves in our quality of service and will do all we can to resolve your concerns within a reasonable time.

Our approach to ensuring your satisfaction.

Main_Customer_Concern

Stratstone Customer Concerns

At Stratstone we are committed to making it as easy as possible to resolve your concern.

Step 1

Make contact with the Dealer Principal

We have a network of dealerships with fully trained Dealer Principals in place to support our customers and they are empowered to resolve your concerns. In the first instance, please contact the Dealer Principal of the dealership, who will respond to your enquiry immediately.

Brand

Step 2

Make contact with our Brand Director

Once you have contacted the Dealer Principal at your dealership and in the event that your concern has not been resolved, please make contact with the Director for that brand

Contact Name

Contact No.

Step 3

Take Further Action

In the unlikely event that you remain unsatisfied with the solution offered to you by the Dealer Principal or the Brand Director you can refer your matter to the Stratstone Managing Director for further review.

Complete our form