Our culture is about the way we operate as an organisation. We
believe that our team members are who differentiate us from other
motor retailers. As a company we operate within a framework of 5
core values, our team members, our customers, our suppliers, our
manufacturers and our shareholders who are all essential to our
business. These values are the backbone of our culture.
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our team members
We provide secure satisfying employment recognising the
contribution of each individual to the success of our business.
our customers
We provide a good value personalised service to existing and
prospective customers.
our suppliers
We provide long-term profitable partnerships in return for
quality service and competitive pricing.
our manufacturers
we provide quality brand focused representation meeting mutual
aspirations of customer retention and sales volume.
our shareholders
We provide the best earnings per share performance over a
rolling 5 year view against defined sector competition.
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A balance of all of these stakeholders is paramount in the
success of our business.
These values are the backbone of our culture and it is the
responsibility of our team members to know and understand our 5
core values.
Investors in People
At Stratstone, one of our core values is our team members, and
we demonstrate this via empowering everyone to take ownership of
their tasks and projects. We operate a team-orientated
environment, encouraging involvement and commitment from each team
member, playing an important role to be the number 1 choice in
cars. Infact, we have continuously achieved the highly valued
'Investors in People' accreditation: recognition of over a decade
of commitment to being an organisation that values its team
members.
In July 1998 we first achieved the prestigious
Investors in People standard - a fact that demonstrates we believe
in and recognise the value of our people, their performance and
their contribution to the success of our business. In September
2009 we gained re-accreditation for a further 3 years, and we are
currently the only motor dealer group in the UK to achieve this
award.
Empowering Team Members
Pendragon operates in a team-orientated environment, which
encourages involvement and commitment. Every team member plays an
important part in our future, working together to achieve our
vision to be the number 1 choice. Our team members are empowered to
take ownership of tasks and projects, devote time to learning and
personal development and gain recognition and a sense of
achievement which in turn has enabled Stratstone to become a
successful and respected organisation within it's defined
sector.
CANI
Because of the ever-changing world we live in, Stratstone
recognises the need to constantly improve processes. We have a
system in place called Constant And Never-ending Improvement
(CANI), which encourages all team members to come up with ideas and
ways to improve our business to make us even more successful in the
future.